FREQUENTLY ASKED QUESTIONS
PRODUCT & QUALITY
Stretch border: A very popular choice. We duplicate the last pixel on each side of your image and blur it around the sides to give an impressionist feel while maintaining the same color scheme.
Please email us a picture of your delivered canvas print to (email@example.com) and describe your issue. Our customer support representatives are very knowledgeable and will work with you to provide you with a product that you’re happy with.
Take the two metal platelets with the eyelets and fix these to the frame. Then you can hang the image on two nails on the wall.
Or take the string and lead this through the two eyelets and then hang the image with the string on one nail in the wall.
1. We can process jpg, jpeg, png, gif and tiff formats. Max. process 8 MB data size. Please check your type of file and if necessary use a picture processing program to transform it into the right type of file.
2. The filename of your photo contains special signs like points, commas, spaces, etc. Please rename your file before uploading, so that the filename is free of these signs.
Once your order has already been shipped unfortunately there is little or nothing we can do at that point.
Please email (firstname.lastname@example.org) or call our Customer Support office toll free 877-906-1091 Monday thru Friday 10am-5pm Eastern Standard Time. Once your order has shipped we cannot guarantee that your changes can be carried out.
Any physical order change must be received prior to order shipping. We will cancel your order so you can replace it and begin the process over. We cannot change your image properties once the order is placed, so please double check your edge styles and make sure you ordered enough print doubles!
VOUCHERS & PROMOTIONAL CODES
DELIVERY & SHIPPING
However, we must ask that you adhere to the following guidelines:
Items must be in original condition.
All frames and canvas must be included.
All items must be returned in the manufacturer’s packaging (cardboard box), which must be in the same condition as when we sent it to you.
To return your order, simply follow these steps:
Email email@example.com to let us know.
The order number and email address used to make the order.
The reason for the return.
A picture of your delivered canvas print.
Whether we can offer you a replacement or that you prefer a refund.
Our customer service team will respond to your request prior to 6:00 PM EST with information on how they will be moving forward with your request. Once we have received your returned item(s), we will notify you via email.