[vc_row][vc_column width=”1/1″][/vc_column][/vc_row][vc_row][vc_column width=”1/1″][vc_row_inner][vc_column_inner width=”1/1″][vc_column_text]FREQUENTLY ASKED QUESTIONS[/vc_column_text][vc_toggle title=”How long does it take to receive my canvas?” open=”false”]All of our orders are ready to go within two business days! With our standard shipping option you will receive your order within 3-6 business days.[/vc_toggle][vc_toggle title=”What payments options are there?” open=”false”]You can pay with Visa, MasterCard and PayPal.[/vc_toggle][vc_toggle title=”How can I check the status of my delivery?” open=”false”]Depending on the shipping carrier that was used to ship your order, you will receive an email with your tracking number and corresponding link to the carrier’s website to check the shipping status.[/vc_toggle][vc_toggle title=”What should I do in case of damage in transit?” open=”false”]If your photo canvas has been damaged in transit, despite our carefully secured packaging, you should document the damage with a digital camera and contact info@canvasdiscount.com within 24 hours. Please let us know as soon as possible, so that we can replace the damaged canvas in a timely fashion.[/vc_toggle][vc_toggle title=”What is your return policy?” open=”false”]To return an item for exchange or refund, please email us an image of your delivered canvas print to info@Wordoncanvas.com. Please include the reason you are requesting an exchange or refund, your name, email address, and order number. We will respond to your request within 2 business days. For more information please check out our refund policy here: www.wordoncanvas.com/refund_policy[/vc_toggle][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/1″][vc_separator type=”space” height=”60″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/1″][vc_column_text]PRODUCT & QUALITY[/vc_column_text][vc_toggle title=”Which image file type should I upload?” open=”false”]We can process jpg, jpeg, png, gif and tiff formats. Max. process 60MB data size. For the best resolution quality, upload your picture in “JPEG” file format.[/vc_toggle][vc_toggle title=”Why are there a limited number of formats displayed after I have finished uploading?” open=”false”]Our system analyzes your uploaded picture and displays all formats which will produce a high quality print for you. If you would like a larger size than what is shown, you may need to upload a picture with a higher resolution. If you would like help with this, feel free to give us a call or drop us an email.[/vc_toggle][vc_toggle title=”What are my border options?” open=”false”]Upon upload of your image data, you can choose between the following options: (ADD IMAGES)

Stretch border: A very popular choice. We duplicate the last pixel on each side of your image and blur it around the sides to give an impressionist feel while maintaining the same color scheme.[/vc_toggle][vc_toggle title=”What width options do I have?” open=”false”]You can order your canvas in two different widths 0.75″ and 1.5″[/vc_toggle][vc_toggle title=”What if I am unhappy with my order?” open=”false”]We are passionate about producing quality canvases to inspire your walls and we back this by our 100% Money-back guarantee. If you’re not happy with your canvas print, we’ll either reprint it for you, or give you your money back.

Please email us a picture of your delivered canvas print to (info@canvasdiscount.com) and describe your issue. Our customer support representatives are very knowledgeable and will work with you to provide you with a product that you’re happy with.[/vc_toggle][vc_toggle title=”Is there a loss of image content with panel splits?” open=”false”]When you choose to have your image split into more than one canvas, as offered with our 2-4 panel split option, please know that in order to split your image there will be a loss of 2-3 inches on either side where each split of your image occurs. We recommend landscapes and sceneries for this option.[/vc_toggle][vc_toggle title=”What resolution is needed for the image file that I upload?” open=”false”]An order of pictures with a resolution under 75 DPI is not recommended. Therefore we unfortunately can’t guarantee the print quality of such pictures. The resolution of your image determines the size at which it can be printed in high quality. In order to achieve optimum results, use the minimum resolution for each canvas size provided in this link: http://www.canvasdiscount.com/format[/vc_toggle][vc_toggle title=”How large can my image be?” open=”false”]The system allows you to upload a file up to 8 megabytes (MB) in size. If you wish to deliver larger files, please contact our customer service team.[/vc_toggle][vc_toggle title=”What is the best way to mount the canvases?” open=”false”]For stable support, we recommend our hanging sets for each size of canvas, consisting of screws, pegs and cord. Of course you can also very easily fix smaller canvases to the wall with nails. Two options for mounting:

Take the two metal platelets with the eyelets and fix these to the frame. Then you can hang the image on two nails on the wall.

Or take the string and lead this through the two eyelets and then hang the image with the string on one nail in the wall.
[/vc_toggle][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/1″][vc_separator type=”space” height=”60″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/1″][vc_column_text]ORDERING PROCESS/ORDERING[/vc_column_text][vc_toggle title=”How long does it take to receive my canvas?” open=”false”]All of our orders are ready to go within two business days! With our standard shipping option you will receive your order within 3-7 days.[/vc_toggle][vc_toggle title=”Where is my order confirmation?” open=”false”]You should receive an email confirmation after you’ve completed your order. If you did not receive this, and you have checked your spam folder, please contact our customer service team.[/vc_toggle][vc_toggle title=”After uploading my photo, why do I see the notification “Invalid file format“?” open=”false”]An invalid file format error message can occur for two reasons:

1. We can process jpg, jpeg, png, gif and tiff formats. Max. process 8 MB data size. Please check your type of file and if necessary use a picture processing program to transform it into the right type of file.

2. The filename of your photo contains special signs like points, commas, spaces, etc. Please rename your file before uploading, so that the filename is free of these signs.[/vc_toggle][vc_toggle title=”Can I cancel my order?” open=”false”]Please email (info@wordoncanvas.com ) or call our Customer Support office toll free 877-906-1091 Monday thru Friday 10am-5pm Eastern Standard Time to cancel your order.

Once your order has already been shipped unfortunately there is little or nothing we can do at that point.[/vc_toggle][vc_toggle title=”What if I need to make a change after I place my order?” open=”false”](For example, change of name, address, phone)

Please email (info@wordoncanvas.com) or call our Customer Support office toll free 877-906-1091 Monday thru Friday 10am-5pm Eastern Standard Time. Once your order has shipped we cannot guarantee that your changes can be carried out.

Any physical order change must be received prior to order shipping. We will cancel your order so you can replace it and begin the process over. We cannot change your image properties once the order is placed, so please double check your edge styles and make sure you ordered enough print doubles![/vc_toggle][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/1″][vc_separator type=”space” height=”60″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/1″][vc_column_text]VOUCHERS & PROMOTIONAL CODES[/vc_column_text][vc_toggle title=”Where can I redeem my voucher or promotional code?” open=”false”]You can redeem your coupon code directly in the shopping basket. Please enter your code in the field provided and click on “Submit!”.[/vc_toggle][vc_toggle title=”What do I do if my coupon code doesn’t work?” open=”false”]Please check whether you have entered the code correctly. If your coupon has a minimum order value or a time limit, please ensure that these are currently applicable. Information about this is available on your coupon. If all data is correct and your coupon still does not work, please contact our customer service team.[/vc_toggle][vc_toggle title=”Can I also redeem my coupon once I’ve already placed my order?” open=”false”]Subsequent consideration of vouchers is unfortunately not possible.[/vc_toggle][vc_toggle title=”Can I use several coupons for one order?” open=”false”]It is not possible to combine discount codes and vouchers. Only one code may be redeemed per order.[/vc_toggle][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/1″][vc_separator type=”space” height=”60″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/1″][vc_column_text]PAYMENT/BILLING[/vc_column_text][vc_toggle title=”What payments options are there?” open=”false”]You can pay with Visa, MasterCard and PayPal.[/vc_toggle][vc_toggle title=”Where is my bill?” open=”false”]Our Shop automatically sends an invoice to the e-mail address you filled in during your order process. In the case that you have not received one, please contact our customer service.[/vc_toggle][vc_toggle title=”I cancelled my order, why haven’t I seen a refund on my credit card?” open=”false”]Please allow 7-10 business days after a refund has been processed for the funds to reach your account.[/vc_toggle][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/1″][vc_separator type=”space” height=”60″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/1″][vc_column_text]DELIVERY & SHIPPING[/vc_column_text][vc_toggle title=”How is my order packaged?” open=”false”]In order to enable your goods to reach you undamaged, we only use high-quality special packaging for our products. Our products are also wrapped in high cushion bubble wrap.[/vc_toggle][vc_toggle title=”How can I check the status of my delivery?” open=”false”]At http://wwwapps.ups.com/WebTracking/track you can find the current shipping status of your parcel at any time. For this, enter your UPS tracking number from your shipping notification in the “Tracking” field.[/vc_toggle][vc_toggle title=”What do I do if I am not at home when the delivery arrives?” open=”false”]If you are not at home when your order is delivered, UPS takes your parcel away with them and leaves a message if it is a business/commercial address. The courier makes a second attempt at delivery the next business day. If your order is being delivered to a residential address, the UPS courier will leave the package for you at your front door at the first delivery attempt if you are not home.[/vc_toggle][vc_toggle title=”I still haven´t received my order. What should I do?” open=”false”]Please consult http://wwwapps.ups.com/WebTracking/track using your tracking number to locate your order. If you still have any issues, please contact us by email or telephone.[/vc_toggle][vc_toggle title=”What should I do in case of damage in transit?” open=”false”]If your photo canvas has been damaged in transit, despite our carefully secured packaging, you should document the damage with a digital camera and contact info@wordoncanvas.com within 48 hours. Please let us know as soon as possible, so that we can replace the damaged canvas in a timely fashion.[/vc_toggle][vc_toggle title=”What is UPS My Choice?” open=”false”]UPS My Choice is a free service provided by our shipping partner UPS that gives customers control over their deliveries by giving them the option to sign up for delivery alerts and reroute, or reschedule their deliveries. To find out more, visit: www.ups.com/mychoice.[/vc_toggle][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/1″][vc_separator type=”space” height=”60″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/1″][vc_column_text]POLICIES[/vc_column_text][vc_toggle title=”What happens to my personal information?” open=”false”]Your images and all bank information expire from our system after 60 days. We will keep your email and order history with us on record so we can continue to provide you with fun and valuable discounts throughout the year. None of your information is relayed to a third party. Check out our privacy policy here: http://www.wordoncanvas.com/privacy_policy[/vc_toggle][vc_toggle title=”What is your return policy?” open=”false”]To return an item for exchange or refund, please email us an image of your delivered canvas print to info@canvasdiscount.com. Please include the reason you are requesting an exchange or refund, your name, email address, and order number. We will respond to your request before 6:00 PM Eastern time Monday- Friday. For more information please check out our refund policy here: www.wordoncanvas/refund_policy[/vc_toggle][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/1″][vc_separator type=”space” height=”60″][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/1″][vc_column_text]REFUND POLICY[/vc_column_text][vc_toggle title=”What if I want a refund?” open=”false”]We are committed to quality and your satisfaction is important to us! If you are not completely satisfied, you can return it within 30 Days of purchase.

However, we must ask that you adhere to the following guidelines:

Items must be in original condition.

All frames and canvas must be included.

All items must be returned in the manufacturer’s packaging (cardboard box), which must be in the same condition as when we sent it to you.

To return your order, simply follow these steps:

Email info@wordoncanvas.com to let us know.

The order number and email address used to make the order.

The reason for the return.

A picture of your delivered canvas print.

Whether we can offer you a replacement or that you prefer a refund.

Our customer service team will respond to your request prior to 6:00 PM EST with information on how they will be moving forward with your request. Once we have received your returned item(s), we will notify you via email.[/vc_toggle][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]